Refund & Cancellation Policy
Cashtro aims to be fair and transparent about subscription billing, cancellation, and refunds. This policy explains your options clearly.
1Overview
Cashtro offers free and paid subscription plans. Paid subscriptions are billed on a recurring basis (monthly or annually). This policy explains when and how you can cancel, and under what circumstances refunds may be provided.
2Cancellation Policy
How to Cancel
- Web subscriptions: Cancel from Settings > Billing > Manage Subscription on the Cashtro web app.
- Android subscriptions: Cancel from Google Play Store > Subscriptions > Cashtro.
- iOS subscriptions: Cancel from Apple ID > Subscriptions > Cashtro.
When Cancellation Takes Effect
- Cancellation must be made at least 24 hours before your next renewal date to avoid being charged for the next cycle.
- Upon cancellation, your premium access continues until the end of the current paid billing period.
- After the billing period ends, your account reverts to the free tier.
- Your data is not deleted upon cancellation — only premium features are restricted.
3Refunds — Web (Razorpay)
| Scenario | Eligible? | Process |
|---|---|---|
| Accidental renewal within 48 hours | ✅ Yes | Email support@cashtro.in within 48 hours |
| Duplicate charge | ✅ Yes | Contact support with proof of duplicate |
| Technical failure preventing access | ✅ Yes (pro-rated) | Contact support with description |
| Changed mind after renewal | ❌ No | Cancel to stop future renewals |
| Partial period refunds | ❌ No | Access continues until end of period |
| Annual plan — early cancellation | ❌ No (standard) | Contact support for exceptional cases |
To request a refund for web purchases, email billing@cashtro.in with your account email and reason. Approved refunds are processed within 7-10 business days to your original payment method.
4Refunds — Mobile Apps (Apple & Google)
Google Play
Request refunds through Google Play's refund policy. Google typically allows refunds within 48 hours of purchase.
Apple App Store
Request refunds through reportaproblem.apple.com. Apple evaluates refund requests on a case-by-case basis.
5Cashtro Credits Policy
- Cashtro Credits are virtual credits granted for promotional activities, referrals, or purchased plans.
- Credits have no monetary value and cannot be exchanged for cash or transferred to another account.
- Promotional credits expire 90 days from the date of grant unless stated otherwise.
- Purchased credits (if applicable) expire 12 months from purchase date.
- Credits are forfeited upon account deletion and are not refundable.
6Chargebacks & Payment Disputes
If you believe you were incorrectly charged, please contact our billing team at billing@cashtro.in before initiating a chargeback with your bank or card issuer. We will work to resolve billing issues promptly.
7Billing Support
Cashtro Billing Team
💳 Billing Issues: billing@cashtro.in
📧 General Support: support@cashtro.in
⏱️ Response Time: Within 2 business days.